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Discussion
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This thesis has developed a conceptual framework for knowledge construction, and an approach to operationalize knowledge construction in the context of software development. The previous chapter described a project in which the approach was applied in an industrial setting.This chapter proposes that the idea of knowledge construction has implications beyond software development. It shows that knowledge construction in software development is just the first step in an ongoing development process that is as much social as it is technical. This chapter asserts that knowledge construction processes eventually must impact the organization in which users and developers work.
The chapter begins by assessing the evolving artifact approach as it was applied in the EVAService project. Limitations and opportunities surfaced by the assessment lead to a discussion of implications for knowledge construction in contexts beyond software development. Follow-on projects to the EVAService project provide a picture of how development processes can extend into the use of domain-oriented systems. The concept of knowledge construction in system use is introduced, and implications are drawn for the sustainability of this type of knowledge construction throughout the lifecycle of a domain-oriented system. Finally, the notion of knowledge construction is applied to organizational learning. A scenario based on the service provisioning domain is presented to illustrate the idea of a knowledge construction culture in an organizational context.
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